lodivip4 Privacy Policy

This Privacy Policy ("Policy") describes how lodivip4 ("lodivip4," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of individuals ("you," "Player," or "User") who access or use the lodivip4 website, mobile platform, and all associated gaming services (collectively, the "Platform").

lodivip4 acts as the personal information controller in respect of the personal data you provide to us or that we collect about you in connection with your use of the Platform. We take our obligations under the Philippine Data Privacy Act of 2012 (RA 10173) and all applicable data protection regulations seriously, and we are committed to handling your personal information with transparency, integrity, and care.

By registering for a lodivip4 account, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the lodivip4 Platform.

This Policy should be read alongside the lodivip4 Terms & Conditions, which govern your use of the Platform and form part of the overall agreement between you and lodivip4.

lodivip4 collects only the personal data that is necessary and proportionate to the purposes for which it is processed. The categories of personal data we may collect include:

lodivip4 does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming compliance purposes (e.g., self-exclusion records) or as mandated by applicable Philippine law.

lodivip4 collects personal data through the following means:

• Direct Registration: When you create a lodivip4 account, you provide us with your identity and contact information directly through our registration form.
• Account Activity: As you use the lodivip4 Platform — placing bets, making deposits, requesting withdrawals, or interacting with games — we automatically record usage and financial data associated with your account.
• KYC Verification: When you submit identity documents for account verification, we collect and process the personal data contained in those documents.
• Payment Processing: When you make a deposit or withdrawal via GCash, PayMaya, BPI, BDO, Metrobank, or other supported payment methods, relevant financial data is collected to process your transaction.
• Customer Support: When you contact lodivip4 via live chat or email, we collect the information you provide in the course of that communication.
• Automated Technologies: We collect technical and usage data automatically through cookies, web beacons, log files, and similar tracking technologies when you access the lodivip4 Platform. Please refer to Section 8 of this Policy for more information on our use of cookies.
• Third-Party Sources: In limited circumstances, lodivip4 may receive personal data about you from third-party identity verification providers, fraud prevention services, or payment processors, where this is necessary for compliance or security purposes.

lodivip4 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your lodivip4 player account, including processing your registration, verifying your identity, and enabling you to access all Platform features.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions on your lodivip4 account, including communicating with payment service providers such as GCash, PayMaya, and Philippine banks.
• Legal and Regulatory Compliance: To fulfill our obligations under applicable Philippine law, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and responsible gaming regulations. lodivip4 may be required to retain and disclose certain personal data to regulatory authorities including PAGCOR.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal or prohibited conduct on the lodivip4 Platform.
• Responsible Gaming: To monitor player activity for signs of problem gambling, to enforce self-exclusion and account restriction requests, and to provide responsible gaming support tools to players who need them.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance in connection with your use of the lodivip4 Platform.
• Platform Improvement: To analyze usage patterns, conduct internal research, and improve the features, performance, and user experience of the lodivip4 Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and lodivip4 news — but only where you have provided your consent to receive such communications. You may withdraw your marketing consent at any time by contacting our support team or updating your account preferences.
• Legal Claims: To establish, exercise, or defend legal claims in connection with the lodivip4 Platform or your account.

lodivip4 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (RA 10173) and applicable regulations:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and lodivip4 — specifically, to operate your player account, process transactions, and deliver the gaming services you have requested.
• Legal Obligation: Processing is required to comply with lodivip4's legal obligations under Philippine law, including AML regulations, KYC requirements, tax reporting obligations, and regulatory directives from PAGCOR or other competent authorities.
• Legitimate Interests: Processing is necessary for lodivip4's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent: For certain processing activities — particularly the sending of marketing communications and the use of non-essential cookies — lodivip4 relies on your freely given, specific, and informed consent. You have the right to withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

lodivip4 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your personal data with the following categories of recipients where necessary and proportionate:

• Payment Service Providers: We share relevant financial data with payment processors such as GCash, PayMaya, BPI, BDO, Metrobank, and other Philippine payment providers to facilitate deposits and withdrawals on your lodivip4 account.
• Identity Verification Providers: We may share identity documents and personal data with third-party KYC and identity verification service providers to fulfill our regulatory obligations.
• Fraud Prevention Services: We may share data with fraud detection and prevention service providers to protect the integrity of the lodivip4 Platform and its players.
• Game Software Providers: Certain game providers who supply games to the lodivip4 Platform may receive limited technical and gameplay data necessary to operate their games and ensure fair play.
• Regulatory and Law Enforcement Authorities: lodivip4 may disclose personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), or other Philippine governmental authorities where required by law, court order, or regulatory directive.
• Professional Advisors: We may share personal data with our legal, financial, and compliance advisors where necessary for the conduct of our business, subject to appropriate confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of lodivip4's business, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

All third parties with whom lodivip4 shares personal data are required to handle that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

lodivip4 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Active Account Data: Personal data associated with your lodivip4 account is retained for the duration of your account's active status and for a period of at least five (5) years following account closure, in accordance with Philippine AML and record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required under Philippine AML regulations.
• KYC Documents: Identity verification documents are retained for the period required by applicable Philippine law and regulatory guidance, typically a minimum of five (5) years following the end of the business relationship.
• Customer Support Records: Communications and support ticket records are retained for up to three (3) years from the date of the interaction, unless a longer retention period is required for dispute resolution or legal purposes.
• Marketing Data: Marketing preference data and consent records are retained until you withdraw your consent or for a period of three (3) years from your last interaction with lodivip4 marketing communications, whichever is earlier.

Upon expiry of the applicable retention period, lodivip4 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

lodivip4 uses cookies and similar tracking technologies (such as web beacons and local storage) on our Platform to enhance your user experience, analyze Platform performance, and support security functions. A cookie is a small text file placed on your device when you visit a website.

The types of cookies lodivip4 uses include:

• Strictly Necessary Cookies: These cookies are essential for the lodivip4 Platform to function correctly. They enable core features such as secure login sessions, account authentication, and fraud prevention. These cookies cannot be disabled without significantly impairing your ability to use the Platform.
• Performance and Analytics Cookies: These cookies collect anonymized information about how players use the lodivip4 Platform — such as which pages are visited most frequently and whether error messages are received. This data helps us improve the Platform's performance and user experience.
• Functional Cookies: These cookies allow the lodivip4 Platform to remember your preferences and settings (such as language preference and display settings) to provide a more personalized experience.
• Marketing Cookies: With your consent, lodivip4 may use cookies to deliver relevant promotional content and track the effectiveness of our marketing campaigns. You may opt out of marketing cookies at any time through your browser settings.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the lodivip4 Platform. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

lodivip4 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your device and the lodivip4 Platform is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Secure Data Storage: Personal data is stored on secure servers with restricted access controls. Access to personal data is limited to authorized lodivip4 personnel and service providers who have a legitimate need to process it.
• Access Controls: lodivip4 enforces strict role-based access controls to ensure that personal data is accessible only to employees and systems that require it to perform their designated functions.
• Regular Security Audits: lodivip4 conducts periodic security assessments and vulnerability testing to identify and address potential weaknesses in our systems and processes.
• Incident Response: lodivip4 maintains a data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of RA 10173 and its Implementing Rules.

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by lodivip4:

• Right to Be Informed: You have the right to be informed about how lodivip4 collects, uses, and processes your personal data — which is the primary purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data that lodivip4 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data that lodivip4 holds about you. You may update certain account details directly through your lodivip4 account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to lodivip4's legal retention obligations under Philippine law.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on lodivip4's legitimate interests, subject to applicable legal exceptions.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Lodge a Complaint: If you believe that lodivip4 has not handled your personal data in accordance with applicable Philippine data protection law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact the lodivip4 support team using the contact details provided in Section 13 of this Policy. We will respond to all verified data subject requests within the timeframes prescribed by applicable Philippine law, generally within thirty (30) calendar days of receipt of your request.

The lodivip4 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. lodivip4 does not knowingly collect, process, or retain personal data from any individual under the age of 21.

If lodivip4 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the lodivip4 Platform, please contact our support team immediately so that we can investigate and take appropriate action.

Parents and guardians are encouraged to use available parental control tools and to monitor the online activities of minors in their care to prevent underage access to gambling platforms.

lodivip4 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When we make material changes to this Policy, we will notify registered players via email or through a prominent notice on the lodivip4 Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how lodivip4 is protecting your personal data. Your continued use of the lodivip4 Platform following the posting of any changes constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way lodivip4 handles your personal data, please do not hesitate to reach out to our team. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Live Chat: Available 24/7 directly through the lodivip4 Platform — the fastest way to reach our Filipino support team for any privacy concern.
• Email: [email protected] — for written privacy requests, data subject access requests, or formal complaints.

For data subject rights requests (access, rectification, erasure, portability), please include your full name, registered email address, and a clear description of your request so that we can verify your identity and process your request efficiently.

If you are not satisfied with lodivip4's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing RA 10173.

For more information about your rights and our broader commitments, please also review our Terms & Conditions and our Responsible Gaming page.